Jon Bockman’s philosophy is, “I want to turn first time customers into lifelong clients.” He has found the best way to do that is to hire new, talented, and experienced technicians to make it easier for clients to have their vehicle serviced quickly and efficiently.
Joe Cusumano has been servicing vehicles since 1981 and has a simple way of viewing his job”. I service every vehicle as if it were my own. If I wouldn’t do it to my car, I won’t do it to a customers.” Joe is an ASE (Automotive Service Excellence) certified mechanic who has taken years of classes to continue to improve his expertise and learn new skills. Joe grew up in the neighborhood of owner Jon Bockman and knows that his boss has old-fashioned family values in how he treats his customers. “Our parents would hide the kids’ Christmas presents at the other’s house. We grew up together.” His favorite automotive “fix”? Turning a 1969 Oldsmobile with a 442 motor into a power machine drag racer. Joe can’t help but smile as he says that.
Austin Self is a new technician who received his training from UTI (Universal Technical Institute) in Glendale Heights. He also is ASE certified and holds a certification for both Toyota and Lexus vehicles. Joining Bockman’s Auto Care was an easy choice for Austin. “They have all the tools and equipment so I can get the job done properly. They are always busy and I am proud of the quick turnaround time and great value they can offer to customers.”
Why hire new technicians? “Hiring new, skilled technicians is key in providing clients the best service. Joe was hired because I knew he was a hard worker and I wanted him on my team. Austin is young, but has an ‘old, seasoned soul’. He takes pride in his work and that is important to me.”
Bockman’s Auto Care has been in business for 47 years. After moving from a gas station with just a couple of bays for repair work, Jon moved the business a year ago to its new location at 2158 Oakland Drive in Sycamore. With 12 bays and seven employees, Bockman’s Auto Care can handle a steady, efficient, and effective work load. They are a NAPA Auto Care Center which means they are held to a higher standard for the work performed.
As a life-long member of the Dekalb/Sycamore community, seeing customers “in public” only encourages Jon Bockman to make sure his work is of the highest standards. “I have to be able to look my neighbors in the eye. My work IS my name.”